Related Actions Pages Are Showing Blank In Agent And Manager Dashboard - IE

(Doc ID 2308346.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Reports

ACTUAL BEHAVIOR
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In Manager /Agent Dashboard, when clicked on related actions, blank page is getting appeared.

EXPECTED BEHAVIOR
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The Related actions should work properly, without any issue,

STEPS
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The issue can be reproduced at will with the following steps:
1. Open dashboard: Team current backlog
2. Click on "Related actions" button in the Case list
3. Select "Notify"action , for instance and click on "Agent/Group"



Cause

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