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Related Actions Pages Are Showing Blank In Agent And Manager Dashboard - IE (Doc ID 2308346.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On : 9.2 version, Reports

In Manager /Agent Dashboard, when clicked on related actions, blank page is getting appeared.

The Related actions should work properly, without any issue,

The issue can be reproduced at will with the following steps:
1. Open dashboard: Team current backlog
2. Click on "Related actions" button in the Case list
3. Select "Notify"action , for instance and click on "Agent/Group"


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