CRM 9.2 HRHD 360-Degree View On HR HelpDesk Center Is Not Working Properly When We Click On Back Button

(Doc ID 2308408.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On CRM 9.2, PT 8.55


HRHD 360-Degree view not working properly. When we search for an employee, it opens the employee details and hides navigation collection and when we click on back button, page goes back to navigation collection and again takes the same employee id and comes to the same 360-Degree view employee details page.


The user is accessing a page of an employee. When the user wants to go back to HelpDesk agent homepage and clicks on HR HelpDesk Center (back button from left upper corner) thee page again takes the same employee id and comes to the same 360-Degree view employee details page.



Steps
---------
1. Access HR HelpDesk Center
2. Search for an employee and access his page.
3. Click on HR HelpDesk Center back button - left upper corner.
It comes back to same 360-Degree view summary page for same employee we had searched.

Business impact
----------------------
May cause confusions.

Cause

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