EAR9.1: Dunning IDs Don't Appear In Collection Workbench After Printing Them And Running The Dunning Extract Again

(Doc ID 2308914.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When checking Printed Dunning IDs, Dunning letters already processed and printed, they are not shown in the Collections Workbench after running the Extract dunning letter again.

REPLICATION STEPS
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The issue can be reproduced at will with the following steps:

  1. Run Extract Dunning Letter Info;
  2. Check Collections Workbench and Dunning ID is present;
  3. Print Dunning Letter;
  4. Extract a new dunning letter;
  5. Go to Collections Workbench - is available only the last Dunning ID and not the one from point 1 of these steps.

Cause

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