Inventory: Unable To Deplete MSR From Fulfillment Workbench Page Using Front End Option

(Doc ID 2310427.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

PeopleSoft Enterprise SCM Inventory - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Unable to deplete MSR from Fulfillment Workbench page in PUM 23  

User creates and tries to fulfill the MSR using the Fulfillment Workbench page, using the Front End Ship option, the EIP process stays stuck in the "NEW" status and the MSR lines do not deplete.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create MSR
2. Navigate to Fulfillment Workbench
3. Enter the desired Business Unit and Template ID
4. Ensure the Action is set to Front End Ship
5. Enter the Source as IN, Source Bus Unit as inventory BU, and the desired Order Number.
6. Add Demand Lines to Fulfillment Queue and Process.
7. This will complete successfully - inventory depletion occurs.
8. Repeat steps 1-6.
9. Observe the EIP status remains stuck at "New" and never progresses to Complete/Incomplete.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms