Enrolling In Learning With Multiple Approvers Sends Multiple Emails To Learner

(Doc ID 2310438.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Administrator-Learner Tasks

When enrolling in a program or course with multiple approvers, the learner receives multiple emails.

ACTUAL BEHAVIOR
---------------
Multiple emails are sent to the learner.
 
EXPECTED BEHAVIOR
---------------
Only one email should be sent to the learner


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. First create a new class with one Session.
2. Set as active and save.
3. Next rebuilt the indexes.
4. Next Log in as learner and Enroll in the class
5. Run LM_NOTIFY
Note that multiple emails are received for the Learner

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users receive more email than necessary.

Cause

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