CRM 9.2 - RC_CASE Page - Group Box Overlapping - Page fields overlap - After Application Of PTools 8.54.31

(Doc ID 2310672.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On Production environment,
CRM 9.2 no PUM applied.
New applied PTools : 8.54.31


After applying People Tools 8.54.31, we find RC_CASE page, group boxes are overlapping, page fields overlap


Steps
--------
1. Log in to PIA
2. Access RC_CASE page - Case details tab
3. Notice misalignment.

Business impact
---------------------
Visual impact

Cause

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