Customers > Customer Information > General Information, « General Info» Link Missing Info

(Doc ID 2310815.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9 and later
Information in this document applies to any platform.

Symptoms

Customers > Customer Information > General Information, « General Info» link missing info

Customers > Customer Information > General Information, « General Info» link missing info, when in read-only
Finance 9.2, Tools 8.55.14, Image 23

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go into security setup for a user, open permission list ALLPAGES
2. Find MAINTAIN_CUSTOMERS, Edit Components
3. Find CUSTOMER_GENERAL, Edit Components
4. Set Miscellaneous General Info to Display only, click OK
5. Find CUST_ALT_ING, Edit Components
6. Set Display Only flag
7. Click OK twice, and save
8. Open a customer and click on the general info link
9. It will not have all of the options that are on the drop down when you have update access

Cause

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