CRM 9.2 - No Back Button In FAQs Result Page When Click on View All Link

(Doc ID 2311141.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Environment:
----------------
Application: 9.2.13
PeopleTools Release: 8.55.16
Database is SQL server 2014

Problem Description
-----------------------
FAQ page available in HR service center does not have a Back button, so navigating from the page back is not possible.

Steps
-------
1. Login and navigate to HR Service Center
2. Click the View All link from the FAQ tile
3. On the newly opened FAQ page there is no available Back button

Cause

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