EEX 9.2: Hotel Wizard Allowing Original Transaction Amount Not Fully Itemized Resulting in Incorrect Payment to Vendor

(Doc ID 2312279.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Hotel Wizard

ACTUAL BEHAVIOR
---------------
Hotel Itemization allowing original transaction amount not fully itemized leading to incorrect vendor payment.


EXPECTED BEHAVIOR
-----------------------
Hotel Wizard should itemize the amount completely.

STEPS
----------

The issue can be reproduced at will with the following steps:

1. Create an expense report and bring over a hotel/lodging transaction from my wallet.
2.Itemize hotel transaction by using hotel wizard - select room charges and misc charges and enter amounts so that there will be some amount left (under itemize) and click on done and a message will be displayed that its under itemized.
3. Go to previous screens and enter room tax for the remaining amount to completely itemize and leave room rent as blank and continue. Again a message will be displayed that room rent has to be entered as well, now delete the newly added line. Note that even though the newly entered line is deleted, it shows as if the entire amount is itemized.
4. Click on done and it will bring over the itemized lines into the expense report and the amount is less than the amount owed to vendor resulting in under payment to the vendor.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, vendors will be under paid.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms