Adding A Second Phone Number For Emergency Contact Is Deleting Existing Emergency Contact Phone Number Which Is Selected As "same As Employee"

(Doc ID 2312300.1)

Last updated on OCTOBER 03, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

PROBLEM
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Adding a Second Phone number for emergency is deleting existing emergency contact phone number which is same as Employee.

STEPS
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The issue can be reproduced at will with the following steps:
Step 1: Login as Employee and Go to Personal Details.
Step 2: Go to Emergency Contacts and Add an Emergency Contact “Test 1” with Phone Number “Same as Mine” then Save the details.
Step 3: Open the newly added Emergency contact “Test 1” and Add a Phone number without enabling “Same as Mine” check box.
Step 4: Go Back to “Test 1” emergency contact and look for phone numbers. The Previously added phone number got deleted.

Changes

 

Cause

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