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E-CLOUD: Cloud Manager 5 Deployment Fails with "ERROR : PeopleSoft database Operator ID password length [12] is greater than the maximum length [8]" (Doc ID 2312368.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.
The prompt for the CLADM password currently say the password can be up to 32 characters. However the installation is currently only allowing this password to contain only alphanumeric characters and that it is no more than 8 characters in length.

For example:
Enter the new Domain Boot user password for user CLADM.
Ensure that the password contains only alphanumeric characters
and is no more than 32 characters in length:


The psft_opc_setup.log file will state that the problem is with the PeopleSoft database Operator ID. The psft_opc_setup.log is interpreting the CLADM password for the PeopleSoft database Operator ID password.


On : 8.56 version, Cloud - Oracle Cloud

While trying to deploy Peoplesoft Cloud Manager Image 5 it fails with the following errors:


ERROR : PeopleSoft database Operator ID password length [12] is greater than the maximum length [8]

ERROR : The PeopleSoft database Operator ID password attribute [opr_pwd] value
[****] found in the response file is invalid.

Error while invoking bootstrap script

The issue can be reproduced at will with the following steps:
1. Deploy PS Cloud Manager Image 5

2. When prompted for the CLADM password, a password with 12 characters, alphanumeric, with upper and lower case, and no special characters was entered.

The issue has the following business impact:
Due to this issue, users cannot successfully deploy PS Cloud Manager Image 5


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