E-PORTAL: Fluid Back Button Does Not Work Within Student Center When Integrated With Interaction Hub

(Doc ID 2312874.1)

Last updated on OCTOBER 25, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, General

ACTUAL BEHAVIOR
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When integrated with Interaction Hub, fluid back button does not work within Student Center

We have Interaction Hub and Campus Solution integrated with Unified Navigation and Single Sign On.

Interaction Hub:
Tools Release - 8.55.12
Application Release - Portal Solutions 9.1

Campus Solutions:
Tools Release - 8.55.12
Application Release - HRMS and Campus Solutions 9.0

When we navigate to Student Center from the Portal, the fluid back button works initially and will return us to our fluid homepage. However, if we try to click another link within Student Center and then use the back button, we are getting "Site Name is not Valid" error. It looks like the database portion of the URL is using the Campus database instead of the IH database.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Portal
2. Navigate to Student center
3. Back button works initially and returns to fluid homepage.
4. Click another link within student center.
5. Back button gives error:
"Site Name is not Valid"

Cause

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