EAP: Supplier - Able To Approve/Deny Supplier Despite Warning Messages, Unable To Change UnApproved Supplier to Inactive

(Doc ID 2313077.1)

Last updated on OCTOBER 01, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When Attempting to Approve/Deny/Inactivate the Supplier below  are 3 Scenarios were reported:

Case1: Approver is able to Approve a supplier without a valid address despite warning message.

Message:

'Warning -- This supplier cannot be approved until you have entered at least one active address. (7025,38)
This supplier 'cannot be approved' until you have entered at least one active address.'

- Issue is replicable and messages are Warning Messages only to inform but the message says cannot be Approved.

Case2: Regardless of the Warning message the user was not able to enter the comments the Supplier Status is now denied without any comments.

Message:
'Warning -- Comments should be entered for approval pushback and denial.(7045,219)
Comments should be entered for approval pushback and denial.

Issue: Regardless of the Warning message the user was not able to enter the comments the Supplier Status is now denied without any comments.
As message Box does not have Cancel Button only button available is OK button.

Case3: System Allows to change the Supplier status from Unapproved to Inactive as long as the warning messages do not appear.

Changing the Supplier Name puts the Supplier status to Unapproved. Reloading the component again has the Supplier Status Drop field available to choosing the status.


STEPS:

Case1: 

1. Setup Supplier Approval in the System
2. Create Supplier using UserID that do not have Authority to Approve the Supplier
3. Create Supplier with Disabled VAT
       - Do not fill Details in Address TAB
       - Just provide Location and Description
4. Click on Save Button, 2 Warning Message were triggered:
     Message1:
        Warning -- Add address information for address 1. (7025,211)
           All address detail records for this supplier should have address information
      - Click OK Button

     Message2:
       Warning -- This supplier cannot be approved until you have entered at least one active address. (7025,38)
         This supplier cannot be approved until you have entered at least one active address.
      - Again Click Ok button

5. Supplier created in Un-Approved Status
6. Login with Approver
7. Navigate to Worklist , Click Approve without providing any comments.Click Save button, 2 Warning Message were triggered:
      Message1:
        Warning -- Add address information for address 1. (7025,211)
          All address detail records for this supplier should have address information
        - Click OK Button

     Message2:
        Warning -- This supplier cannot be approved until you have entered at least one active address. (7025,38)
           This supplier cannot be approved until you have entered at least one active address.
        - Again Click OK button

8. Supplier is Approved

Case2:

1. Set the Workflow Approval Enabled flag for the Supplier Set Control SHARE
2. Remove the Authority to Approve flag from the Supplier Processing Authority User Preferences for APA1
3. Add a Supplier with a blank address (Using APA1)
4. Click on 'Save and the supplier is routed for approval
5. Login as Supplier Approver -VP1(Kenneth Schumacher) and access the worklist
6. Select the Supplier and then click on Deny:
7. The following message appears:
      Message:
        Warning -- Comments should be entered for approval pushback and denial.(7045,219)
          Comments should be entered for approval pushback and denial.
         - Clicked Ok Button

8. The Supplier Status is updated to Denied.

Case3:

1. Set the Workflow Approval Enabled flag for the Supplier Set Control SHARE
2. Remove the Authority to Approve flag from the Supplier Processing Authority User Preferences for APA1
3. Update the Supplier Name on an existing Supplier:0000000068
4. Click on Save and the following messages appear:
     Message1:
       Warning -- Add address information for address 1. (7025,211)
         All address detail records for this supplier should have address information
       - Click Ok Button

      Message2:
        Warning -- This supplier cannot be approved until you have entered at least one active address. (7025,38)
          This supplier cannot be approved until you have entered at least one active address.
      - Again Click OK button

5. The status is updated to Unapproved and the supplier is routed for approval.
6. Reopen the Supplier. The Supplier Status is now able to be updated (Using APA1)
7. Update the status to Inactive and click on Save
8. Click on Save and the following messages appear:
       Message1:
         Warning -- Add address information for address 1. (7025,211)
            All address detail records for this supplier should have address information
         - Click Ok Button

       Message2:
          Warning -- This supplier cannot be approved until you have entered at least one active address. (7025,38)
            This supplier cannot be approved until you have entered at least one active address.
           - Again Click Ok button

9. Supplier status reverts to Unapproved

Cause

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