E-PORTAL: When Using iHub Guest Login Page, Cannot Use Multiple Environments In Same Browser

(Doc ID 2313625.1)

Last updated on OCTOBER 03, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, General

ACTUAL BEHAVIOR
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Unable to login to Portal IH, after visiting another portal's guest page, unless browser cache is deleted and cookies are cleared

We would like to use the Fluid Guest page on our upgraded (PT 8.55) environment, but we noticed that when doing so, we are unable to login to another iHub environment, unless we clear browser cache/cookies.
This was not the case in older PT 8.53 environments.

STEPS TO REPLICATE

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1. Navigate to iHub Guest page
2. Log in as an end user
3. Log out and get re-routed to the Guest login page again
4. Attempt to access another PeopleSoft iHub environment
5. Notice the blank screen, invalid login, different behaviors

Cause

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