Unable To Select View Confirmed Payment

(Doc ID 2317965.1)

Last updated on OCTOBER 16, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

On Campus Solutions 9.0, in the Make a Payment component after a payment is made, the View Confirmed Payment is still greyed out.



ACTUAL BEHAVIOR
---------------
The payment is successfully processed, payment information is displayed to the student and the View Confirmed Payment is greyed out.

EXPECTED BEHAVIOR
-----------------------
The View Confirmed Payment button should be active to display the payment information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign on to a student's self service account;
2. Proceed to Make a Payment to the account;
3. Payment Result page displays, stating the Payment was successful, and the SF_PMT_REF_NBR is displayed;
4. The View Confirmed Payment button is greyed out.


PeopleSoft Enterprise Campus Solutions Community  Support Blog  Information_Centers  Maintenance_Advisor 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms