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Unable To Select View Confirmed Payment (Doc ID 2317965.1)

Last updated on OCTOBER 16, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9 [Release 9]
Information in this document applies to any platform.


On Campus Solutions 9.0, in the Make a Payment component after a payment is made, the View Confirmed Payment is still greyed out.

The payment is successfully processed, payment information is displayed to the student and the View Confirmed Payment is greyed out.

The View Confirmed Payment button should be active to display the payment information.

The issue can be reproduced at will with the following steps:
1. Sign on to a student's self service account;
2. Proceed to Make a Payment to the account;
3. Payment Result page displays, stating the Payment was successful, and the SF_PMT_REF_NBR is displayed;
4. The View Confirmed Payment button is greyed out.

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