Upgrade To PUM25 and PT 8.55.15 - APPSRV Crashing Function: GetRCFList When Open CA_BILL_PLAN

(Doc ID 2318554.1)

Last updated on OCTOBER 17, 2017

Applies to:

PeopleSoft Enterprise FIN Contracts - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Billing - Besides going from PUM19 to PUM25, we also are upgrading our tools from 8.54.16 to 8.55.15

After applying PUM25 and upgrading from tools 8.54.16 to 8.55.15 - APPSRV crashes when CA_BILL_PLAN  

Currently can't bring up Customer Contracts -> Schedule and Process Billing -> Define Bill Plan.  The crash is such that the PSAPPARV crashes. 


PSAPPSRV CRASH SUMMARY
--------------------------------
PeopleTools release: 8.55.15
Menu MANAGE_CONTRACTS
Component: CA_BILLPLAN
OS Architecture: x86_64
OS Name: linux
OS Version: 2.6.32-696.6.3.el6.x86_64
Crash information:
Crashing Function: GetRCFList

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Contracts -> Schedule and Process Billing -> Define Bill Plan.
2. Find a contract
3. Opening the bill plan will crash the appserver

Changes

 

Cause

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