E-TUX: Intermittently Users are Failed to Log into the PeopleSoft Application

(Doc ID 2321876.1)

Last updated on NOVEMBER 01, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Intermittently users are failed to log into PIA application, throws below error message in webserver servlet log file.


bea.jolt.ServiceException: TPESVCERR - server error while handling request
at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.java:467)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.java:344)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.java:267)
at psft.pt8.net.NetReqRepSvc.sendRequest(NetReqRepSvc.java:619)

Cause

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