AWE: Email Approvals Not Getting Approved Even Though User Approves Through HTML Email Approval

(Doc ID 2323454.1)

Last updated on OCTOBER 31, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approval Framework Workflow (AWE)  Email Approval

Users are trying to approve absence requests through email, but the status of the transaction is still showing as "Pending for approval".

Approval Action status should be updated on the pending transactions.

The issue can be reproduced at will with the following steps:
1. Employee submit Absence transaction.
2. Manager receive pending approval email.
3. Manager approves/deny transaction.
4. EOAWEMC process is run.


Cause

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