ELM 9.2 - Search Freezes When Searching Duplicate Name from Find Learner Page in View All Learning

(Doc ID 2323472.1)

Last updated on NOVEMBER 01, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Search results freeze when duplicate Learner names are entered for search criteria and type ahead enabled

EXPECTED BEHAVIOR
-----------------------
Search page should not freeze

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create external learner with same name as another learner
2. enroll new learner in a class
3. navigate to View All Learning
4. use type-ahead to display duplicate learner names on Find Learners page
5. select learner and View All Learning
6. click on Class Title to view Course Details page
7. application hangs
8. repeat activity using lookup to select learner instead of type ahead
9. application behaves normally

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms