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Adding An Adhoc Approver Is Taking More Than 3 Minutes Via The Fluid Approvals Tile (Doc ID 2323607.1)

Last updated on NOVEMBER 07, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Within the customer environment the system is taking 3+ minutes to search for and add an adhoc approver to a requisition via the Fluid Approvals tile using either the plus button or Start a New Path option.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On the Home Page, click the Approvals Tile
2. After the list comes up, select a Requisition
3. Click Approval Chain
4. On the Approval Chain page, click either the '+' sign or the Start New Path link
5. Takes up to a minimum of 3 minutes to get to the next page

Cause

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