Supplier is not receiving Dispatched Email for PO Change Orders

(Doc ID 2323766.1)

Last updated on NOVEMBER 01, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

PO Change orders are not sent to Vendor via email  

PO Change orders are not sent to Vendor via email by dispatch process when Purchasing definition is setup with different setid than the one setup as default one for used business unit on table set control page.


With the setup - the initial dispatch sends the email.  But the change order dispatch is not sending the email to the supplier.  


The issue can be reproduced at will with the following steps:
Setup:  Purchasing Options uses SetID = Share
            TableSet Controls for US001 - Default Set ID = US001
            Define the Supplier Email Address and set Dispatch Options = Email
1. Create a purchase order and Dispatch.
2. Supplier receives the email.
3. Create a change order and Dispatch.
4. Supplier is not receiving the email.


The issue has the following business impact:
Due to this issue, users cannot send email to supplier for po change orders.

Cause

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