"Before A New Self-Service HelpDesk Case Is Saved " Trigger Does Not Fire With Fluid ESS

(Doc ID 2324001.1)

Last updated on NOVEMBER 01, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


"Before a New Self-Service HelpDesk Case is Saved" trigger no longer fires with the Fluid pages implemented in PUM 12. The code has not been updated to use the new Fluid component.

Cause

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