Display Instructor Preferred Name on Self Service Pages and not Primary name if Preferred Name Exists

(Doc ID 2326146.1)

Last updated on NOVEMBER 15, 2017

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 Instructor primary name is displaying on some student self-service pages, where an instructor's preferred name should display if one exists.

Path:
Sign into the system as a student. Navigate to Student Center > Academics > Enroll
Follow the enrollment process to Add, Drop, Swap, or Edit a class in which the instructor has a preferred name.

Instructors' name on the enrollment pages (Add/Drop/Swap/Edit) appear as primary name, even when a preferred name exists. When faculty wish to identify by their preferred name, but their primary name appears on student-facing pages, this causes confusion for students and frustration for faculty. A faculty's preferred name can be quite different from their primary name and it is important to allow people to identify as they choose.

If no preferred name exists, we would expect that the primary name would display.

Cause

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