Forward Applicant Fails With "Could Not Attach Resume" Error
Last updated on NOVEMBER 22, 2017
Applies to:PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
On : 9.2 version, Manage Applicant
Error forwarding resume attachments in HCM 9.2
Navigation: Recruiting > Search Applicants > Manage Applicant > Manage Job Opening
When Customer selects the 'Forward Applicant' function and enter a valid email address to forward the resume, a Message box appears that says "Could not Attach Resume"
Checking the app server log, customer sees:
EvalGetAttachment (error): return code (8) indicates attempt to download file from storage failed.
The file attachment debug utility works fine with this URL. However, a PeopleCode trace indicates this:
PSCurlFileTransferSession: Download: File Transfer Failed : FTP library Error code : 67 - Login denied
Could not Attach Resume
The issue can be reproduced at will with the following steps:
1. First navigate to Recruiting>Search Job Openings and select a Job Opening
2. Selected Applicant, and click on Other Actions>Applicant Actions>Forward Applicant
3. Add a Recipient Information, Subject and click Send.
4. Receive Message Could not Attach Resume.
The issue has the following business impact:
Due to this issue, users cannot Forward an Applicant.
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