Forward Applicant Fails With "Could Not Attach Resume" Error

(Doc ID 2328257.1)

Last updated on NOVEMBER 22, 2017

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Manage Applicant

Error forwarding resume attachments in HCM 9.2

Navigation: Recruiting > Search Applicants > Manage Applicant > Manage Job Opening

When Customer selects the 'Forward Applicant' function and enter a valid email address to forward the resume, a Message box appears that says "Could not Attach Resume"

Checking the app server log, customer sees:

EvalGetAttachment (error): return code (8) indicates attempt to download file from storage failed.

The file attachment debug utility works fine with this URL. However, a PeopleCode trace indicates this:

PSCurlFileTransferSession: Download: File Transfer Failed : FTP library Error code : 67 - Login denied


ERROR
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Could not Attach Resume


STEPS
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The issue can be reproduced at will with the following steps:
1. First navigate to Recruiting>Search Job Openings and select a Job Opening
2. Selected Applicant, and click on Other Actions>Applicant Actions>Forward Applicant
3. Add a Recipient Information, Subject and click Send.
4. Receive Message Could not Attach Resume.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Forward an Applicant.

Cause

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