E-PIA: Receiving "Object doesn't support property or method 'trim'" Error When Navigating PeopleSoft

(Doc ID 2328610.1)

Last updated on NOVEMBER 15, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


On : 8.56 version, PIA Core Technology

When navigating through PeopleSoft, none of the dropdowns, date prompts or searches are working. When enabling F12 Developer Tools, the following error is observed:

"Object doesn't support property or method 'trim'"

Issue only replicated in IE


Dropdowns, date prompts or searches should work without any issue

The issue can be reproduced at will with the following steps:
1. Log into PeopleSoft
2. Navigate to any page with drop downs
3. Notice that there is no response on the page


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