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E-PIA: Receiving "Object doesn't support property or method 'trim'" Error When Navigating PeopleSoft (Doc ID 2328610.1)

Last updated on OCTOBER 12, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, PIA Core Technology

ACTUAL BEHAVIOR
---------------
When navigating through PeopleSoft, none of the dropdowns, date prompts or searches are working. When enabling F12 Developer Tools, the following error is observed:

"Object doesn't support property or method 'trim'"

Issue only replicated in IE

EXPECTED BEHAVIOR
--------------------------------

Dropdowns, date prompts or searches should work without any issue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into PeopleSoft
2. Navigate to any page with drop downs
3. Notice that there is no response on the page


Cause

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In this Document
Symptoms
Cause
Solution
References


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