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E-PIA: Unable to Login To PIA Internal Server Error or Blank Screen (Doc ID 2328629.1)

Last updated on NOVEMBER 15, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to PIA an error occurs, also it is noted that in the Browser Address Bar "&tab=DEFAULT" is appended continuously to the end of the PIA URL.  If were to delete it "&tab=DEFAULT" it would continue to append to the address, see image "Error" below.

ERROR
-----------------------
Error 500---Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to connect to PIA
2. Error ocurrs

Image -Error:

 

Cause

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In this Document
Symptoms
Cause
Solution


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