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MSS Guided Self Service Decision Support (Doc ID 2329794.1)

Last updated on FEBRUARY 26, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.55 [Release 8.4]
Information in this document applies to any platform.


Disabling Guided Self Service Decision Support (Ex : Transfer transaction ) in Manage Related Content is not hiding Related Information , My Analytics section on the right hand side of the GSS Transactions ( Ex: Transfer )

The issue can be reproduced at will with the following steps:
1. Go to Main Menu > People Tools > Portal > Related Content Service > Manage Related Content References
a) Search for guide and edit Guided Self Service
b) Disable the Component level Related Content and hit save
c) Search for guide again and click edit on the GSS Review Submit Activity Guide entry
d) On this page disable the Component and Page level Related Content entries and click save
e) Go back to search and remove the settings for component and page level related content from all the objects found by searching for guide in the Manage Related Content references page.
2. Go to Manager Self Service page -> Then click my team tile ->Select related action on any reporting employee and go to Job and Personal information -> Transfer -> Answer Questionnaire -> Page loads as expected
Continue though to review submit filling in information as needed to get to the end of the page
3. Click on Compensation details (or Job details before Review Submit) or Click the Previous button. Note the object on the right hand side that was not present before . This object when popped out will show the empty related content panel and stays in place through to review submit




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