MSS Guided Self Service Decision Support

(Doc ID 2329794.1)

Last updated on DECEMBER 06, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Workforce Administration

ACTUAL BEHAVIOR
---------------

Disabling Decision Support for Transfer transaction in Fluid is not working after configuration changes in Manage Related Content for Content References.


EXPECTED BEHAVIOR
-----------------------
After configuring also , Customer can able to see the Related Information , My Analytics section on the right hand side of the Transfer page and this object should be hidden.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Main Menu > People Tools > Portal > Related Content Service > Manage Related Content References
a) Search for guide and edit Guided Self Service
b) Disable the Component level Related Content and hit save
c)Return to the search search for guide again and click edit on the GSS Review Submit AG entry
d)On this page disable the Component and Page level Related Content entries and click save
e)Go back to search and remove the settings for component and page level related content from all the objects found by searching for guide in the Manage Related Content references page.
2. Go to Manager Self Service page -> Then click my team tile ->Select related action on any reporting employee and go to Job and Personal information -> Transfer -> Answer Questionnaire -> Page loads as expected
Continue though to review submit filling in information as needed to get to the end of the page
3. Click on Compensation details (or Job details before Review Submit) or Click the Previous button. Note the object on the right hand side that was not present before . This object when popped out will show the empty related content panel and stays in place through to review submit


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms