EEX 9.2: How To Fix Payments Set In Error In Financial Gateway Due To Incorrect Expenses Profile Bank Account Details Configuration On IBAN And Using Payment Type Wire Transfer? (Doc ID 2330420.1)

Last updated on FEBRUARY 27, 2023

Applies to:

Goal

ISSUE:

The Financial Gateway Electronic Payments process (AP_FG_PROC Application Engine Program) is placing the generated Wire Transfer payments into Error, and generating the respective Pay Cycle Error Messages when the Employee's Expenses Profile Bank Account settings do not have the IBAN value properly stored in the systems, even though all Bank Account information, switch code, and alike information is present in the configuration.

REPLICATION STEPS:

     1.- Set up a Bank Account with Payment Method Wire Transfer, and to be settled by Financial Gateway
     2.- Ensure to have properly configured the Bank Integration Layout settings
     3.- Define a new Bank Replacement Rule to switch Payments from EFT method to Wire Transfers
     4.- At the Expenses Profile level, set up an Employee for an European Business Unit, and Bank Account information with Payment Type Wire Transfer, but leave IBAN value not displaying/populated
     5.- Create a new Expense Report transaction for the involved Employee, and submit it for approval
     6.- Have the submitted Expense Report approved by the required approval levels
     7.- Stage for Payments the Expense Report in question
     8.- Create a new Pay Cycle that will pick up Expense Reports from the needed Business Unit, and will handle Payment Method Wire Transfer. Also, indicate the Bank Replacement Rule previously defined.
     9.- Launch Payment Selection, and Creation
     10.- Launch the Financial Gateway Electronic Payments process (AP_FG_PROC AE Program)
     11.- At the Pay Cycle Manager page, find that there are Pay Cycle Errors registered

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

     " Financial Gateway Staging
       Some payments has error and cannot be loaded in Financial Gateway.
       For detail information, go to Financial Gateway Review Payment Requests or Payables Payment Inquiry. "

ACTUAL RESULT:

The Payments are being flagged in Error, and they do not reach the Financial Gateway feature. As such, the transactions cannot be properly sent to the Banks for further processing, delaying the reimbursements owned to Employees.

EXPECTED BEHAVIOR:

The Financial Gateway Electronic Payments process (AP_FG_PROC AE Program) should be able to handle such Expense Report transactions, and successfully submit the payment data into Financial Gateway for further processing.

Solution

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