WFC Interactive Reports: Graph Doesn't Get Load It Shows The Error Message "Image Creation Failed"

(Doc ID 2330644.1)

Last updated on NOVEMBER 21, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Environment
1. PeopleTools release : 8.54.12
2. PeopleSoft Application and release: CRM 9.2 PUM Image 6
3. Environment: Production


Description of Problem :
WFC Interactive Reports, Graph doesn't get load it shows the error message "Image Creation failed."

Sequence of events :

1) Main Menu > Marketing > Interactive Reports > Workforce Survey Analysis
2) Select a report and click on " Launch Survey Analysis Report."
3) It will open the Report but at Graph section it displays the error "Image Creation Failed."

Expected Behavior :
WFC Interactive Reports should display Graph section as well.

Current Behavior :
WFC Interactive Reports failed to display Graph.


Cause

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