E-FLUID: Fluid Back Button Does Not Show With Approval Link From Email

(Doc ID 2331035.1)

Last updated on NOVEMBER 24, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Issue:
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IH 9.1, HCM 9.2 and FSCM 9.2 All on tools 8.55.15. When users get an approval via email and click on it and click on line item,and if user is already logged in the back button does not display when it opens in a new browser tab.
If they paste same URL into same browser however. Back button works on transaction page


ACTUAL BEHAVIOR
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Back button does not show if user is already logged and then click on email approval link

EXPECTED BEHAVIOR
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The back button should show for all pages even with direct link urls from an email.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to PIA,
2.Open the appoval email click on the approval url
3. In the approval page click on a line item.
4. Notice that the back button is missing

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the fluid back button when using the appoval email links and already logged in Managers may want to use the back button to view the expenses list before final approval.

Cause

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