E-PORTAL: Worksheet Action In AR Nothing Happens When User Clicks on Links in AR Workcenter.

(Doc ID 2331327.1)

Last updated on JANUARY 07, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Using PT 8.55.13 AR Workcenter issue -Open AR Workcenter, select Payment to post under My Work. When click on worksheet action in worksheet page, pages disappear and land to Workcenter page.



 

ERROR
-----------------------

No error, just nothing happens when user clicks on link for worksheet action




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open AR Workcenter, select payment to post under My Work.
2. When clicking on links worksheet action in worksheet page the page refreshes without opening the Modal, nothing happens you are returned to the Workcenter.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot properly use AR Workcenter

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms