Excess Payments Not Moving To Excess Payment Account Intermittently

(Doc ID 2331784.1)

Last updated on NOVEMBER 23, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Goal

Currently in our production environment, we have payments being posted to the student's accounts with different payment priorities. We have also setup up an Excess account to consolidate the excess payments. However if the student has a payment in the account and a higher priority payment comes in, sometimes the system doesn't reorder the payment application to apply the higher priority payment first. However if the Payment Applier is run, it does reorder the payments based on their priority.

However in this case, the lower priority payment doesn't then move to the Excess Payment account. Can you please explain why this is occurring?

Solution

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