EPY: Self Service W4 Tax Information USA Data Changes Being Not Saved To Employee Tax Data Table In PS9.2

(Doc ID 2332651.1)

Last updated on NOVEMBER 29, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Self Service W4 Tax Information USA data changes being not saved to Employee Tax Data table in PS9.2

When an employee makes W-4 changes using W-4 TAX Information USA page the data is not being saved in the Employee tax data tables. In addition the email is not being triggered as well.
The issue has been replicated in Demo 9.2

ERROR
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The changes to the Federal W-4 were not saved.  This is not the Fluid version of submitting W-4 changes.


STEPS
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The issue can be reproduced at will with the following steps:
1. Update Workflow
2. Ensure user id is setup correctly
3. Update W-4 (Navigator > Self Service> Payroll and Compensation > W-4 Tax Information USA)
4. Values are not being saved and email is not sent.


Cause

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