EGL9.1: Page Times Out While Running Online Journal Edit/Post Process & No Process Instance Could Be Found In Process Monitor

(Doc ID 2332793.1)

Last updated on NOVEMBER 27, 2017

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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Upon attempting to edit/post a journal online from Journal entry lines page, page keeps spinning & ultimately time out after few mins. Also, no process instance could be seen in process monitor.


Steps to Replicate:
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1. Create a journal or open an existing journal
2. Edit/post the online by selecting the corresponding process on Journal entry - Lines page


Actual Behavior:
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Page keeps spinning & ultimately time out after few mins. No process instance found in process monitor.

Expected Behavior:
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Journal should get edited & page shouldn't time out. Process should get submitted to process scheduler with an appropriate process instance.

Cause

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