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For Prospect Management, Users Are Unable to Access Inactive Ratings to Update Data (Doc ID 2334645.1)

Last updated on FEBRUARY 08, 2019

Applies to:

PeopleSoft Enterprise CS Contributor Relations - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Ratings are not working properly. A user can search for a person’s ratings. However, only the Active rows show in the search results. This prevents users from adjusting or deleting any of the Inactive rows that may exist for a person. In CS 9.0, as user is able to search Ratings and have all of the ratings display so that you can access and adjust any or all of them – Active and Inactive.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Contributor Relations > Prospect Management > Prospect Research > Ratings.
2. Search for an existing rating of a prospect for which it is known to be inactive.

Cause

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In this Document
Symptoms
Cause
Solution
References


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