Benefits Administration Fails with Error: Plan Type entries not found in the benefit program

(Doc ID 2334737.1)

Last updated on DECEMBER 01, 2017

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

A new Plan Type is added to the Benefit Program that will take effect in the new year. To have the deductions taken on the first paycheck of the year, it is necessary to make the Deduction Begin Date for elections for that plan effective the Pay Period Preceding the Event Date, the Event being Open Enrollment. When processing Event Maintenance events that occur during that pay period, however, Benefits Administration fails with the following error:

ERROR
-----------------------
    Plan Type xx
    entries not found in the benefit program xxx

STEPS
-----------------------
1. Run the Benefits Administration batch process (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms