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EEC : EOAW_NEM_PRC Stays in Processing Status And Running In Never Ending Loop (Doc ID 2335664.1)

Last updated on OCTOBER 01, 2018

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

EOAW_NEM_PRC Stays in Processing status And running in Never Ending loop, when voucher gets assigned to Alternate user of Escalation approver and Alternate user also not approving the transaction

Steps:

1) Setup Approval Framework Workflow for Voucher.
2) Setup approvers as follow:
      Approver 'A' Actual approver for the voucher. with User List and Role TEST1
      Approver 'E1' the approver part of Escalation  User List and Role TEST2
      Approver 'A1' Alternate approver for the approver ('E1')
3) Setup Timeout Options as:
       Reassign to User List (Supervisor) -> After 1 Hours
4) Create and submit a voucher for approval.
5) Voucher is routed to Approver A for approval.
        -- Approver A does not take any action for 1 hours and Escalations & Notification Process (EOAW_NEM) process is executed.
7) Check the Approval History of the Voucher
        -- Voucher got escalated to A1 , which is correct.
8) After 1 more hours, Voucher is still not approved and Escalations & Notification Process (EOAW_NEM) process is executed.
9) Check the Approval History of the Voucher.

Expected Result:

Step 7 - Approval History should show that the Voucher is reassigned from A to A1.
Step 8 - Voucher should remain with A1 and the escalation process should run to Success in few minutes

Actual Result:

Step 8 - The process runs in a never ending loop

Cause

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In this Document
Symptoms
Cause
Solution
References


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