Multiple Absence Request PAGE Not Fetching Absences Entered On Timesheet.

(Doc ID 2336517.1)

Last updated on DECEMBER 06, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Self Service Absence Request via Time Sheet

ACTUAL BEHAVIOR
---------------
An absence requested through the "add absence event" button on the Timesheet does not display for approval when approver navigates to the "Multiple Absence Request" component

EXPECTED BEHAVIOR
-----------------------
Any absence request, especially if there are many requiring approval, should be displayed on the Multiple Absence Request component.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Self service absence request entered: Self Service>Time Reporting>Report Time>Timesheet ... and enters the request via the 'add absence event' pushbutton, enter request and submit for approval.
2. Self service absence request entered: Self Service>Time Reporting>Report Time>Timesheet ... and enters the request via the 'request absence' hyperlink, enter request and submit for approval. OR
3. Self service absence request entered: Self Service>Time Reporting>Report Time>Absence Request ... and enters the request and submit for approval.
4. Manager then navigates: Manager Self Service>Time Reporting>Approve Time and Exceptions>Multiple Absence Requests.

Only the requests per points 2 and 3 will show up on this component. The actual time sheet absence entry does not display.


Due to this issue, users are required to go to another component to approve an absence request, whose entry source is 'Timesheet'

Cause

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