Error on Self Service Pages After Applying Tax Updates from Image 20-23

(Doc ID 2337460.1)

Last updated on DECEMBER 08, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

All payroll for NA objects were applied from image PUM23. The WF_JOB_ERR_WRN_ALL page was selected, but its corresponding record WF_SS_ERR_WRK was not. It appears this record was updated in PUM20.

ERROR
-----------------------
Invalid record/field: WF_SS_ERR_WRK.VIEW_CI_MSG_BTN. (15,23)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply Payroll for North America changes to environment from HCM PUM 20-23
2. Workforce Administration > Self Service Transactions > Reporting Change Requests

(Error can also appear while trying to access other Self Service pages)


3. Error message- "Invalid record/field: WF_SS_ERR_WRK.VIEW_CI_MSG_BTN. (15,23)
The record/field specified in the page definition is invalid. Using Application Designer, change the record.field reference to a valid record and field reference."

Changes

Tax Updates from HCM Update Images 20-23 were applied to the environment

Cause

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