E-TR: Issue With Parent Node Of The Branch In Department Tree While Doing Any Changes In The Branched Node

(Doc ID 2337808.1)

Last updated on DECEMBER 21, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms

When user does any changes in a branched tree of Department tree, the parent node of the branch node is changed and set back incorrectly as the root node of department tree.
This change in parent node results in several other issues in batch process. As a workaround, the user is running 'Tree Repair Utility' daily to correct the parents.


Steps
------
The issue can be reproduced at will with the following steps:
1. Go to Main Menu ->Tree Manager ->Tree Manager
2. Change a branch of a departments tree (DEPT_SECURITY)
Result: The parent name of that particular branch node changes incorrectly to root node.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms