Fluid Swap or Update a Class Times Out

(Doc ID 2338959.1)

Last updated on MAY 07, 2018

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Fluid self service

ACTUAL BEHAVIOR
---------------
Fluid Class Search - Swap and Update Classes hanging on last step in the activity guide.

When students attempt to swap or update classes in Fluid class search and enroll, the processing hangs and times out on the last step in the activity guide.

EXPECTED BEHAVIOR
-----------------------
Expect the classes to swap or update.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to self service and click on the Manage Classes tile.
2. Select Swap Classes or Update Classes from the options on the left.
3. Step through the activity guide to the Confirm step and click accept.
4. Page will hang and eventually time out.

Changes

 

Cause

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