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Smart HR Transaction Giving User Generic Service Error (18137, 9) Instead Of Specific Error (6650, 315) for ESP (Doc ID 2339781.1)

Last updated on SEPTEMBER 29, 2023

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Smart HR Transaction (formerly template based hire) gives the user a "Generic Service Error" instead of the actual error message from the page.

Generic Service Error (18137, 9)

Steps to reproduce the issue:
1. Go to Workforce Administration > Smart HR Template > Smart HR Transactions
2. Log in to DEMO as PS
3. Select Template KE1_SALES_DEPT and Click on "Create Transaction"
4. On "Enter Transaction Details" page, click on "Continue"
5. Fill in the following fields with any value, unless otherwise noted
• First Name
• Last Name
• Date of Birth
• Leave Birth Country as ESP
• Birth State
• Gender
• Marital Status
• Leave National ID Type unchanged (DNI)
• National ID, use a value that does not have the correct alphabetic letter at the end, 99991212A works
• Address
• Leave Job Code Unchanged
• Leave Comp Rate Code unchanged
• Compensation Rate
6. Click on "Save and Submit"
7. Receive "Generic Service Error (18137, 9) instead of error specific to this issue 6650, 315.




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