Denial Emails Are Being Received By Users Even Though Their User Accounts Are Locked

(Doc ID 2339795.1)

Last updated on FEBRUARY 14, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

On : 9.2 version, Workflow

Denial emails are being received by users even though their user accounts are locked

In the AWE transaction configuration , user has configured up on denial of a template the notification(both email, worklist) should be sent to approvers(users with specific role), requester.
Customer has noticed that the users who have an user account that has been locked , but still has the Approver role are receiving email notifications. Why is this happening?
 

Solution

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