Error In Prepare For Esign For Original And Amendment Contract(.PDF) Type

(Doc ID 2340618.1)

Last updated on DECEMBER 18, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
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Error in Prepare for Esign for Original and Amendment Contract(.PDF) type

Steps:
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Create a new Document – Contract and Amendment only type
Navigate to Supplier contracts -> Create Contracts and Documents -> Contract Entry
Enter the necessary details and click save
Click Add Document
Enter the details
Click Import Document and choose Original and Amendment Option
Upload the pdf documents for both original and amendment contract
click done with import
Click Bypass approvals
Click Prepare and Route for E-signature button
Click Send button
It will be spinning for 5 minutes and the same screen will appear
If you look at the synchronous services you can see the error for CS_DOC_ACTION

Cause

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