EBI9.2: Invoice Courtesy Copy Email Does Not Have Invoice Attachment

(Doc ID 2340979.1)

Last updated on DECEMBER 19, 2017

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When finalizing invoices in billing, Courtesy copy has no attachment, while Original invoice has attachment.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Go to Billing/ Maintain Bills/ Standard Billing and create new bill and save it;
  2. Go to Courtesy Copy Address page and set the Invoice Media to Email Invoice as Attachment and then change invoice status to RDY;
  3. Go and Finalize Invoice - result Courtesy copy has no attachment, while Original invoice has attachment.

Cause

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