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CRM 9.2 No Error If Duplicate Email Address And Phone Number for Different Workers (Doc ID 2341043.1)

Last updated on FEBRUARY 04, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.


CRM 9.2, PUM13, PT 8.55.16

CRM application allows two employees to have the same contact details: phone numbers, email address

It is possible to save the same contact details for two different employees.

1. Go to Workforce
2. Search worker
3. Choose any employee and put an email address.
4. Choose another employee and put the same email address.
5. It is possible to save both actions.


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