Service Indicator Notifications Not Working in Notifications Framework

(Doc ID 2341144.1)

Last updated on MARCH 07, 2018

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Service Indicator Notifications are not working with the Notifications Framework when trying to send email notification.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set up the Notification Setup page, selecting Preferred Email Address along with Override Notification Preferences.
2. Set up generic template SI_ADDED_OR_CHANGED_EMAIL using one variable (%1) and System as sender.
3. Activate Notification Consumer SERVICE_INDICATOR_ASSIGNED.
4. Activate the Event Name SERVICE_INDICATOR_ASSIGNED.

Changes

 

Cause

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