CRM - Solution Search, using ES (Elastic Search), Score is not displayed for Search Result
(Doc ID 2341154.1)
Last updated on APRIL 03, 2019
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Using Elastic search, Score is not displayed for solution search results.
1. Login as CSALINGER
2. Navigate to HelpDesk > Search Case
Open any case
3. Go to Solutions sub tab
Click on Preferences
Select the search domain as Solutions and FAQ alone
Click on Search again
For few solutions the score is not displayed.
In SES, the score is displayed for all solutions.
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