My Oracle Support Banner

CRM - Solution Search, using ES (Elastic Search), Score is not displayed for Search Result (Doc ID 2341154.1)

Last updated on APRIL 03, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.




Using Elastic search, Score is not displayed for solution search results.




1. Login as CSALINGER
2. Navigate to HelpDesk > Search Case
Open any case
3. Go to Solutions sub tab

Click on Preferences
Select the search domain as Solutions and FAQ alone

Click on Search again
For few solutions the score is not displayed.

In SES, the score is displayed for all solutions.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.