CRM - Solution Search, using ES (Elastic Search), Score is not displayed for Search Result

(Doc ID 2341154.1)

Last updated on DECEMBER 19, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 ISSUE

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Using Elastic search, Score is not displayed for solution search results.

 

STEPS

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1. Login as CSALINGER
2. Navigate to HelpDesk > Search Case
Open any case
3. Go to Solutions sub tab

Click on Preferences
Select the search domain as Solutions and FAQ alone

Click on Search again
For few solutions the score is not displayed.

In SES, the score is displayed for all solutions.

 

Cause

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