EPY: When a Plan Type is Selected No Benefit Plans Are Populated on the Look Up When Doing a One Time Deduction

(Doc ID 2341509.1)

Last updated on MARCH 02, 2018

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.1 and later
Information in this document applies to any platform.

Symptoms


When trying to refund benefits on the payline for a One Time deduction there are no Benefit Plans pulling up on the look up table.


When doing a one time deduction for a plan type the benefit plan look should be populated.

The issue can be reproduced at will with the following steps:
1. Process payroll
2. Go to paylines and do a one time deduction for a health plan
3. Choose a plan type and click on the benefit plan lookup field

The issue has the following business impact:
Due to this issue, users cannot process a refund on the one time deduction tab for employee.

Cause

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