EPY: When a Plan Type is Selected No Benefit Plans Are Populated on the Look Up When Doing a One Time Deduction
(Doc ID 2341509.1)
Last updated on NOVEMBER 23, 2019
Applies to:
PeopleSoft Enterprise HCM Payroll for North America - Version 9.1 and laterInformation in this document applies to any platform.
Symptoms
When trying to refund benefits on the payline for a One Time deduction there are no Benefit Plans pulling up on the look up table.
When doing a one time deduction for a plan type the benefit plan look should be populated.
The issue can be reproduced at will with the following steps:
1. Process payroll
2. Go to paylines and do a one time deduction for a health plan
3. Choose a plan type and click on the benefit plan lookup field
The issue has the following business impact:
Due to this issue, users cannot process a refund on the one time deduction tab for employee.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |