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E-PRCS/RD: Unable To Open XML Files From IE11 (Doc ID 2341581.1)

Last updated on NOVEMBER 26, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.55 [Release 8.4]
Information in this document applies to any platform.



Windows 7 Enterprise
Microsoft Office 2016
Internet Explorer 11

Additional Symptoms

  1. There are custom reports which generate XML file extension types.
  2. These are posted on the Report Repository successfully and links are created on Process Scheduler Process Monitor.
  3. When users hit the links for the XML reports they get Page cannot be displayed.
  4. Users are able to right click on the XML report links and open in Microsoft Excel just not directly open them when in Microsoft Internet Explorer browser.


Same environment worked with Microsoft Office 2013.

Customer environment updated to Microsoft Office 2016.


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